01
Guidelines
Tone, response templates, and escalation topics are agreed with you.
Moderation
Social Media / Capability
Timely replies that protect your brand
Timely replies and careful handling of comments and messages on your channels.
Part of our social media practice: Every comment and message is a public moment for your brand. We monitor conversations, reply in your tone of voice, and hide spam. Sensitive issues are escalated to your team, and your audience always gets a response.
How we deliver
How we run social.
Moderation works best with agreed rules, so we set them together before we start.
02
Monitor
Comments, mentions, and messages are checked during agreed hours.
03
Respond
We reply, remove spam, and pass complaints to the right person.
04
Summarize
Recurring questions and sentiment trends appear in regular reports.
What we do
Conversations handled with care
Your comment sections and inboxes stay respectful and on brand, with a set path for anything sensitive.
- Comment replies
- Inbox management
- Spam removal
- Escalation rules
- Response templates
- Sentiment notes
Related capabilities
More from Social Media
- Social Media StrategyA clear plan for which platforms you use, who you reach, and why.
- Content PlanningMonthly themes and messages mapped to your goals and business calendar.
- Content CalendarsOrganized posting schedules your team can approve at a glance.
- Social Media ManagementDay-to-day publishing, scheduling, and account upkeep handled by our team.
- Platform ManagementProfile setup, optimization, and ongoing care across every platform you use.
- Social Media ReportingMonthly summaries showing what worked, what did not, and what to change.
- Corporate MarketingExplore our Corporate Marketing services.
Engagements
Choose how we partner
Project
A defined scope for one campaign, launch, or channel priority.
Retainer
Ongoing monthly support across planning, execution, and reporting.
Integrated
Several Ouj services working together under one marketing plan.
Coverage hours are agreed in your proposal. They can match your business hours or extend during campaigns.
Need Moderation?
Fast, consistent replies show customers you are listening and help keep small issues from turning into public problems.